Task: 2.6.3 Understand KPI structure
Relationships
Main Description
a. Gather the top level goals, critical success factors and kpi structure (or management dashboard / balanced scorecard)
b. As part of the process workshop “understand current process”, inquire on the performance indicator for the process involved. Document this indicator into the process flow diagram.

Input :
• Current KPI’s (management dashboard / balanced scorecard )
• Top level goals
•  Critical success factors
Output :
• Top level kpi structure / management dashboard
• Process flow diagram – performance indicators included