a. Gather the top level goals, critical success factors and kpi structure (or management dashboard / balanced
scorecard)
b. As part of the process workshop “understand current process”, inquire on the performance indicator for the process
involved. Document this indicator into the process flow diagram.
Input :
• Current KPI’s (management dashboard / balanced scorecard )
• Top level goals
• Critical success factors
Output :
• Top level kpi structure / management dashboard
• Process flow diagram – performance indicators included
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